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In case of conflict with colleagues or partners

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Key points
  • In situations of conflict, the key value is respect. Disrespectful behaviour should not be tolerated in UNHCR offices, regardless of how deep a conflict is.
  • Never argue. Arguing does not convince the other party. Try to present your point of view concisely. If you are not heard or understood, manage the situation rather than argue. Ask your adversary to say why he or she believes you think (or feel) the way you do.
  • Do not allow yourself to become emotional. Use your reason to understand what is going on between you and your adversary.
  • Try to find value in the other's point of view. When you find it, let your adversary know. This may also help you to express your views in a form that your adversary can appreciate and understand.

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