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Coordination and Communication

Strategic leadership, streamlined coordination, sharing of information and an inclusive approach to partnership are critical to an effective emergency response. This section provides guidance on external relations, information management, and UNHCR’s role in leading and coordinating refugee operations. It also covers the IASC Cluster Approach for non-refugee humanitarian emergencies and UNHCR’s lead of Protection, CCCM and Shelter Clusters.

Welcome to the new UNHCR Emergency Handbook website. If you are UNHCR staff, please use your UNHCR credentials to log in. From 1st April 2023, all non-UNHCR staff may re-register here.